F.A.Q

Do you have any physical stores?

We are an eCommerce store, meaning that we are exclusively an online retail store. We do not have any physical retail storefronts at this time.

Are you on any social media platforms?

You can follow us on our Facebook Page "Mother Filter LLC". You can join our Facebook Group "Mother Filter Fans" for a more personal connection to us. You can follow us on Instagram "@motherfilter". We will be launching a True Crime Collection that will be featured in the Allegedly Evident True Crime YouTube series very soon. You can find the links to our social media platforms in the footer on the right hand side of any of the site (www.motherfilter.com) pages.

What is your return policy?

Please read our Return Policy located at the footer on the left hand side of any of the site (www.motherfilter.com) pages or under the F.A.Q. header tab.

What is your privacy policy?

Please read our Privacy Policy located at the footer on the left hand side of any of the site (www.motherfilter.com) pages or under the F.A.Q. header tab.

What is your terms of service policy?

Please read our Terms of Service Policy located at the footer on the left hand side of any of the site (www.motherfilter.com) pages or under the F.A.Q. header tab.

What is your shipping policy?

Please read our Shipping Policy located at the footer on the left hand side of any of the site (www.motherfilter.com) pages or under the F.A.Q. header tab.

Where do your products come from?

We purchase our products from different vendors. Some products originate from various locations within the United States and others originate from various locations outside the United States. All items are shipped from our fulfillment center located in the United States.

What condition are the items you sell?

Our products are purchased from our vendors and shipped directly to you. All of the products we purchase and sell are in 100% new condition. The products we sell are never worn or damaged. We do not sell store returns.

When do you restock items?

Products are restocked one (1) time per week.

When is inventory updated?

Inventory is updated upon intake, but it takes 24 hours for inventory levels to update in the system.

Can I order an item that is sold out?

You cannot purchase an item that is sold out, but you can be added to the waiting list to receive a notification of when the item is back in stock.

 

How do I register?

Go to the top right hand corner of the page and click "register."

Do I have to register to place an order?

You do not have to register to place an order; however, you are required to provide an e-mail address in case we need to contact you about your order and to provide you with tracking information on your order.

Do you take orders over the phone?

Due to the flux in COVID-19 cases, the reduction in manpower has eliminated over the phone orders due to delay in processing, but we hope to be reinstating this very soon. 

Who is able to purchase from www.motherfilter.shop?

Anyone business or individual is able to purchase from our stores. 

Do I receive a special discount if I own a business?

We are not a wholesaler. Businesses receive the same discounts available to individuals. Please contact us at info@motherfilter.shop for information about the discounts offered.

Is there a minimum requirement for purchases from a business?

Businesses have the same capabilities as individuals, so there is not a minimum order requirement for any customer. However, if you purchase $80.00 or more of merchandise, you become eligible for free shipping.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, Elo, Shop Pay, Apple Pay, Google Pay, Amazon Pay, and Paypal.

Why is my credit/debit card being declined?

Your credit/debit card will be declined for the following reasons.

  1. There are not enough fund on your credit/debit card to pay for the order.
  2. The billing address for the credit/debit card does not match the one you have in the order.
  3. The card number, expiration date, or CVV code for the credit/debit card is incorrect.

My credit/debit card payment was declined, but why do I see it deducted from my account?

It means that there was an attempt to make a purchase using that credit/debit card, but then we were not allowed to take the payment for one of the three declined reasons. It is a pending charge that should clear out of your account in three (3) to five (5) business days.

Where do you ship?

Currently, we only ship to United States territories. We hope to ship internationally in the future. We will make an announcement on our website and social media when this is available.

How much does shipping cost?

We try to provide the lowest rates possible. Shipping varies depending on the platform you choose to purchase through and the vendor so shipping is provided at checkout. 

When will you ship my order?

After orders are placed, the order is then processed. Once the order is processed, it is sent to the Shipping Department to be sent out for delivery.

How long does it take to process an order?

Processing includes payment and order confirmation and packing for shipping via USPS or UPS. Processing an order takes one (1) to three (3) business days. This excludes weekends and holidays. 

How long does shipping take?

Shipping takes one (1) to seven (7) business days depending on the carrier and the delivery location. 

How long does it take to get my order once it is placed?

Once orders are placed, you should receive your item in ten (10) business days or less. Please allow up to three (3) business days for processing and up to seven (7) days for shipping and delivery.

How can I track or check the status of my order?

Once your order has processed and shipped, you will receive an e-mail from us within four (4) business days with a tracking ID. Use the tracking ID to check your order status. 

Why have I not received my tracking ID when it has been more than four (4) business days?

Your order could still be processing. This occurs when we are unable to verify payment or shipping information. Orders with "Out of Stock" items usually take an additional three (3) business days to ship. Please check your e-mail (including your junk folder) for an e-mail update from us about your order. If you did not receive an e-mail, please contact us at info@motherfilter.shop.

What if I want to change or cancel my order?

You can modify your order within one (1) business day or before the order has shipped from our warehouse. Please contact us immediately by e-mailing us at info@motherfilter.shop.

What happens if an item I ordered is on back order?

If back orders occur due to system error or miscount of inventory, it will be eliminated from the order and you will receive an e-mail explaining the issue. If the only items that you ordered are on back order, the order will be cancelled and you will receive an e-mail explaining the issue. If you are ever charged for an item that is sold out, you will receive a full refund to your original payment method.

Why did I receive an e-mail asking for a replacement item for an order I already completed?

In the event that some items in your order are out of stock or unavailable, we will contact you via e-mail giving you the option to wait for restock, replace the item, refund the amount for that item, or cancel the order depending on the situation before we complete and ship the order. Please allow an additional three (3) business days for processing. If we do not hear from you in one (1) to two (2) business days, we will ship the order as is and refund the amount of that item to your original payment method. If the only items you ordered were out of stock or unavailable and we do not hear from you in one (1) to two (2) business days, we will cancel the order and issue a full refund (including shipping) to your original payment method. You should receive an additional e-mail in this case.

Why am I being asked to provide additional documents before my order is processed?

In order to prevent fraudulent charge-backs, we are obligated to ask for additional documents to confirm the transaction is valid and authorized. The documentation requested is usually a most recent photo ID for verification purposes. In this situation, the order will be placed on hold and an e-mail will be sent to you regarding the issue. If the documentation is not received your order will be cancelled.

Why is my order on hold?

Your order can be placed on hold for a few different reasons. You should receive an e-mail from us explaining why the order was placed on hold and you may be asked to provide documentation such as a most recent photo ID for verification purposes.

  1. The order has been marked as high fraud risk due to too may transaction attempts. Documents will be requested to verify the validity of the order or the owner of the card used. If documentation is not received, the order will be cancelled.
  2. Your billing address does not match your shipping address or the shipping information is incomplete or invalid. If the information is not corrected, your order will be cancelled.
  3. All items in your order are unavailable. If you do not choose to change the items or wait for restock, your order will be cancelled.

Why was my order cancelled?

Orders are cancelled for a few different reasons. You should receive an e-mail from us explaining why the order was cancelled. If you have any followup questions or concerns, please contact us at info@motherfilter.shop.

  1. The order has been marked as high fraud risk due to too many transaction attempts. Documents will be requested to verify the validity of the order or the owner of the card used. If documentation is not received, the order will be cancelled.
  2. Your billing address does not match your shipping address or the shipping information is incomplete or invalid. If the information is not corrected, your order will be cancelled.
  3. All items in your order are unavailable. If you do not choose to change the items or wait for restock, your order will be cancelled.